North Shore Gas We Keep Life Moving

COVID-19 updates and resources

As conditions surrounding COVID-19 continue to change, we remain committed to providing the safe and reliable energy you depend on.

The U.S. Department of Homeland Security identifies us as “essential critical infrastructure workers.” The other businesses and organizations considered essential need us, too: hospitals, doctors’ offices, pharmacies, grocery stores, social service agencies, and police and fire stations, among others.

To provide these essential services, here are some of the steps we’re taking:

Safety comes first

Safety is at the center of all we do. We remain committed to reducing the risks to our communities while providing the essential energy services, including responding to any emergencies. Steps we take include:

Disconnections update

Disconnections will resume Aug. 31.

Extended payment arrangements and financial assistance

We are extending relief to customers amid COVID-19 pandemic in conjunction with multiple consumer groups and the Illinois Commerce Commission. Learn more.

Ways to save

We offer tips and resources to manage your energy costs and save money by using energy more efficiently.

Billing and payment choices

Choose from these flexible options for billing and payment.

Supporting our community and each other

Learn more about our community support during the COVID-19 pandemic.

We also have options for helping others with their energy bill payments through our Share the Warmth program.