A message from We Energies President Tom Metcalfe
We are committed to promoting health and safety in the communities we serve. As conditions with the new coronavirus disease (COVID-19) change, we assure you that we are prepared and taking steps to ensure customers have the energy they need.
- Safety comes first – We have plans in place to ensure natural gas workers, power plant operators, line workers, customer care representatives and other critical team members continue delivering the reliable service customers expect while following the Centers for Disease Control and Prevention’s guidelines for safety. We are rescheduling nonemergency appointments requiring access to customer homes.
- Disconnections suspended – We suspended disconnections for all customers, unless unsafe conditions exist, to ensure the safety of our customers and employees. This is effective until this health crisis is behind us.
- Bill payment arrangement options and financial assistance – If customers are having difficulty paying their bill, we will work with them to arrange a payment plan or discuss financial assistance options. We are committed to working with all of our customers, and have payment plans available including for those who are impacted or otherwise experiencing a hardship due to COVID-19. Customers can find additional information on our website or by calling 800-842-4565.
Safety is at the center of all we do. We remain committed to reducing the risks to our communities while providing the essential energy services our customers depend on, including responding to any emergency situations.
We will continue to closely monitor the situation surrounding COVID-19. We urge customers to visit our website or call us at 800-242-9137 with any questions.