COVID-19 updates and resources

As conditions surrounding COVID-19 continue to change, we remain committed to providing the safe and reliable energy you depend on.

The U.S. Department of Homeland Security identifies us as “essential critical infrastructure workers.” The other businesses and organizations considered essential need us, too: hospitals, doctors’ offices, pharmacies, grocery stores, social service agencies, and police and fire stations, among others.

To provide these essential services, here are some of the steps we’re taking:

Safety comes first

Safety is at the center of all we do. We remain committed to reducing the risks to our communities while providing the essential energy services, including responding to any emergencies. Steps we take include:

• Following CDC guidelines for safety
• Limiting work requiring access inside customer homes and businesses to emergencies and essential infrastructure projects
• Limiting access to critical operation areas, such as control centers and control rooms to necessary individuals
• Providing options for employees to work remotely
• Enhancing sanitation at our facilities

Disconnection, payment arrangements and financial assistance

Based on the Public Service Commission of Wisconsin’s July 23 decision revising its emergency order, disconnection of residential service will not begin before Sept. 1. Disconnection of service for commercial and industrial customers will resume beginning July 27.

Contact us if you are having difficulty paying your bill. We are here to work with you to arrange a payment plan and connect you to financial assistance options. Learn more:

• Financial and energy assistance
• Residential customers: 800-450-7260 (24 hours a day)
• Business customers: 877-444-0888 (8 a.m. to 5 p.m., M-F)

Ways to save

We offer tips and resources to manage your energy costs and save money by using energy more efficiently.

• At-home checklist
• At-work checklist
• More money-saving tips: Residential | Business
• Free products and incentives from Focus on Energy

Billing and payment choices

Choose from these flexible options for billing and payment.

• Self-service options for electronic bill payment: Residential | Business | App
• Budget Billing – Spread your annual charges more evenly over 12 months.
• Three-level pricing programs – Save money on your electric bill if you can shift your energy use to off-peak hours.

Supporting our community and each other

Learn more about our community support during the COVID-19 pandemic.

We also have options for helping others with their energy bill payments.